Haven't purchased yet but have visited twice now. Plan on purchasing new vehicle in the next few days. We were treated respectfully and not pressured at all. Test drove a couple cars and not pushed at all. Went to their competitor and was pressured non stop. The Shotenkirks lot took our licenses and keys and pressured us into driving a vehicle we weren't even looking at. After an hour we were literally looking for an escape route. We will never even drive on their lot again. I will post another review as soon as we complete our purchase.
To many emails after purchase. Should only be essential email. You dont know if we leased or purchased? Why is this question a yes or no question?
Prompt, excellent work. Kept in touch throughout the process. Have used them several times, always pleased.
I would highly recommend Grandbury Nissan for anyone in the market for a new or used Nissan. I spotted a nice Black Nissan Rogue Sport for my daughter Robin on line. Salesperson John Carroll reached out to me and was very professional and courteous and persistent on getting my daughter the best deal. My daughter had previously had a bad and stressful experience in her car search. John Carroll provided quality assurance that he was working in her best interest. To top it off, the finance manager was awesome and did not apply any additional pressure on closing the sale. ...
Never had a better experience purchasing! I felt advocated for, heard, and that they fought for me! Would recommend to everyone I know. Quality of product as well as customer service was indescribably great!
Ryan and Frank took great care of me. I feel like I have a new automotive family. Thanks for everything, you did a great job!
Took truck in to fix tire and reset tire monitor system, and they put back all the tools for tire back in place when I didn’t get them back there after flat always been so nice every time I go in. Ty to all that worked on truck and ty Vicky
Great service! Charlston handled everything very professionally and was helpful in answering all of my questions. He also arranged for someone who could take me to do an errand while the work was being done. Painless…
Second used car we have bought there. But 10 years apart. Typical sales routine, but we were paying cash and negotiated an expected deal. Personnel was responsive and friendly.
Kimberly was extremely helpful finding us the cars we were looking for. Could not be happier!
After a terrible experience with another dealer, I very hesitantly decided to try again. I called Granbury Nissan and was put in contact with Mr. John Carroll. From beginning to end, he answered my questions concerns with honesty and integrity. The price we agreed upon for the vehicle was the price I was charged...no hidden fees, inflating prices, or games. I actually enjoyed the process from start to finish and truly felt that my happiness with my purchase was his priority. Thank you, Mr. Carroll, and thank you, Granbury Nissan for my new Rogue! I will be giving you ...
I bought my pre-owned Chevrolet truck here three years ago. The service has always been satisfactory, and the customer attention is top notch. That is hard to find these days. A little personal attention goes a long way when people are spending hundreds of dollars on maintenance and upkeep.
Best dealer in town wouldn’t shop anywhere else I love these people like family
I realize with covid waiting time is longer than normal. The service advisor was excellent and very helpful. Truck was very clean.
New car buying experience here was the best and easiest experience ever for me. Jerry and Ryan were extremely helpful, friendly and knowledgeable. No pressure sales tactics. Just genuinely good people. And I’m in love with my new vehicle!
Very friendly and knowledgeable . Able to get to my car quickly to determine the problem.
overall good service and fast, team was friendly and professional, car was washed before return to me
Great service! Zach and Kristian, the service advisors, were very knowledgeable and helpful. Very satisfied.
Needed car inspected and it did not take long. They also washed the car. Great service.
Have been bringing my QX70 Infiniti here for last year or so & have always had excellent service @ reasonable price.
Took good care of me and my care too and made cookies too they were good
I returned for another oil change. Zach took great care of me. I always feel valued as a customer at this location.
I was here for service only for my 2022 Pathfinder. I did not purchase from this dealership. However, the service I received was done quickly and for a fair cost.
I have recently purchased a 2018 Honda Accord from this location. I have the ability to chose any dealer across my territory and I chose Granbury Nissan. That is because of the people there and the FIRST CLASS treatment that I received from this store. Tony Baker the GM went out of his way to exceed my expectations. Kelsie Parker the Finance Director is first class. She explained to me everything concerning my financing. The delivery process was simple, and they even replaced my windshield! I would highly recommend Granbury Nissan for anyone looking for an easy, yet professional car buying ...
Garrett and Kelsey did a great job and made it one of the best new car buying experiences I have had. Highly recommend Granbury Nissan
Andy was great to work with during the purchase of our Titan truck. He went above and beyond to get us what we wanted. And the team at Granbury Nissan was great to work with also.
This is the place and the people that go over and above to help you find the perfect car just for you! No waiting , great salesman and amazing management.
Great dealership with great individuals I bought my last car their and send all of my friends and family to them the still continue to follow up with me asking me how i’m doing! I wish I could give more than 5 stars
Jerry was great for us the exact vehicle we wanted at the best price. He took the time to explain every detail. Will recommend to everyone!
Fantastic . Sales to service truly impressed. The owners are beautiful great people. Feels good to be part of the family! I highly recommend these guys!
Ryan and the team he works with were AMAZING!!! I have always felt like when I walk into place like Nissan and the look down on me but they were every welcoming and helpful. Absolutely LOVE RYAN! He worked very hard and was very helpful towards me and my father. He is worth every minute. Thanks for everything
My husband had spoken to Colby Muck about a Nissan Rouge and we went to look at their cars. Colby not only gave us excellent customer service but he listened to what we were looking for and found just the car we were looking for. He is very knowledgeable about cars and he explained everything about the car we bought. You can look high and low but you will never find a better car salesman than Colby. I will recommend Colby to everyone looking for a new car.
Working with Andy was such a pleasure. We came in looking for a specific vehicle and left with just that. He was very relatable and the office staff was all very friendly. Will definitely recommend this lot to others who are looking.
Great experience working with Grandbury Nissan. Smooth transaction experience. Responsive fair negotiation. No hassles and excess charges/fees on final invoice. Would recommend others to this dealership.
Great overall experience. Love my car. Alley was a great sales rep! Financing was easy, I will go back to this dealership for my next vehicle purchase.
Chad was very helpful. His customer service skills are excellent. Andy is extremely knowledgeable and a pro at his job. Overall a good experience. Nice place to shop.
Chadd Jordan was extremely welcoming and knowledgeable about the car that I was thinking about purchasing at the time of my visit. He had a wonderful personality compared to most sales men and obviously cared about getting me into the right vehicle.
Alley is a great rep! Very helpful and knowledgeable. She was very helpful and took her time, she didn’t rush me. She is definitely the one I recommend.
The staff is AMAZING!!! Alley was the rep that assisted me and she was AWESOME as well!!! She was very helpful and should be acknowledged as such!!!
Coming back to purchase. They were great! The salesman and staff were very helpful and friendly. And they have a great inventory of cars to choose from. I will definitely be back, and refer friends.
Searching for a car was like working a part time job. After a few days of shopping. I drove al the way out to Nissan of Granbury. Can you say country 😂. Yet some of the most productive and professional individuals. I truly appreciate the experience and the work from everyone. The sales staff and managers.
Excellent customer service Chloe was very helpful so was Paul they got the vehicle for me but not the trade-in that I was expecting value but I still made the deal that was the only unhappy part.